Site Reliability Engineering · Agentic AI
I keep large-scale digital platforms fast, observable, and online. I also build agentic AI that makes the pager quieter.
Conway's Game of Life, seeded with my name. Move your cursor to stir it. Entropy comes for every system; good ones recover.
I'm a player-coach SRE Manager with six+ years designing, implementing, and supporting observability for complex systems at scale. At Taco Bell I lead the team that keeps a multi-million-dollar-a-day digital platform healthy across web, iOS, and Android in U.S. and international markets.
These days my favorite problems live where reliability meets AI: building agents that investigate incidents, automating away toil, and teaching engineers how to put agentic tools to work safely. Off the clock you'll find me under a car hood or deep in a synthesizer patch.
BS, Computer Science, Summa Cum Laude · Southern New Hampshire University
Six years, one mission: keep Taco Bell's digital platform online.
Mar 2024 – Present
Taco Bell · Irvine, CA
Feb 2022 – Mar 2024
Taco Bell · Irvine, CA
Oct 2020 – Feb 2022
Taco Bell · Irvine, CA
Agents, automation, and the occasional synthesizer.
An autonomous agent built on AWS AgentCore and the Claude Agent SDK with access to CloudWatch, Datadog, Lumigo, internal APIs, Confluence, and Jira via MCP. It runs long-horizon tasks like issue triage and observability stack analysis for up to eight hours autonomously, with human-in-the-loop checkpoints for anything sensitive.
When incorrect tax rates surfaced at store locations, I volunteered to build a Retool workflow that verifies data integrity automatically, turning a 4-hour-a-week manual slog into a 10-minute check.
An early agentic prototype on AWS Bedrock and Claude: a Slack bot that answered from our knowledge base and called live APIs to help triage incidents. It was the proof of concept that seeded our org's AI adoption.
Formed a team to build an AI-powered proof-of-concept web app assisting our service desk, built with React, Next.js, LangChain, and AWS. Our media team wrote up the journey.
Read the storyTikTok Live meets a PyBoy Game Boy emulator. Viewers control the game through live-stream comments in real time.
View on GitHubConverts audio files to MIDI tailored for the Synthstrom Deluge. Audio goes in; Deluge-compatible XML comes out.
View on GitHubI co-hosted a course in Tech Elevate, Yum! Brands' flagship six-to-nine-week technical learning program serving nearly 300 engineers across KFC, Pizza Hut, Taco Bell, and Habit Burger & Grill. Our track gave engineers hands-on experience using agentic AI to deploy services, investigate failures, and explore self-healing workflows. We combined SRE, platform engineering, and observability practice with emerging AI tools so engineers could fold agentic AI into their day-to-day work while designing systems that are more resilient, scalable, and easier to support.
Read about Tech Elevate at Yum! BrandsOpen to conversations about SRE leadership, observability, and agentic AI.